Terms of service

Terms of Service

Overview

This website is operated by Mottainai. Throughout the site, the terms “we”, “us” and “our” refer to Mottainai.

By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

These Terms apply to all users of the site, including browsers, customers, and contributors of content.

If you do not agree to these Terms, you may not access the website or use our services.

Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in New Zealand, or that you have given consent for any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction.

Products & Pricing

We make every effort to display accurate product descriptions, images, and pricing.

We reserve the right to:

  • Update or change product pricing at any time without notice

  • Modify or discontinue products without notice

  • Correct any errors or omissions

We are not liable for any inaccuracies on the website.

Orders

We reserve the right to refuse or cancel any order for any reason, including:

  • Product availability

  • Errors in pricing or product information

  • Suspicion of fraud or unauthorised transactions

If your order is cancelled after payment, you will receive a full refund.

Shipping & Delivery

Shipping times are estimates only and may vary depending on courier services, location, and external factors.

We are not responsible for delays caused by couriers or events outside our control.

Please refer to our Shipping Policy for more information.

Returns & Refunds

Returns and refunds are subject to our Returns & Refunds Policy.

Limitation of Liability

To the maximum extent permitted by New Zealand law, Mottainai shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Third-Party Services

We may use third-party services such as payment gateways, analytics tools, and advertising platforms.

We are not responsible for the actions or policies of these third parties.

Changes to Terms

We reserve the right to update or change these Terms at any time. Changes will take effect immediately upon posting to the website.