Returns & Refunds Policy

30-Day Returns

We want you to be happy with your purchase. If you're not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition

• Be returned in their original packaging where possible

• Be free from damage caused after delivery

• Be accompanied by proof of purchase

Change of Mind Returns

We accept change of mind returns within 30 days of delivery.

Customers are responsible for the cost of return shipping. Original shipping charges (if applicable) are non-refundable.

Refunds will be processed once the returned item has been received and inspected.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

If the issue is confirmed, we will provide a replacement, repair, or refund in accordance with the Consumer Guarantees Act 1993.

For approved damaged or faulty item claims, we will cover any reasonable return shipping costs.

Refund Processing

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your financial institution to process the refund.

Non-Returnable Items

We may refuse returns where:

• The item has been used, altered, or damaged after delivery

• The item is not returned in a resaleable condition

• The return request is made more than 30 days after delivery

This does not affect your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer laws.

Contact Us

For return requests or assistance, please contact us at:

Email: [henrylau.nz93@gmail.com]

Please include your order number in all correspondence.