Shipping Policy

Shipping Locations

We currently ship throughout New Zealand.

At this time, we do not offer international shipping.

Processing Times

Orders are typically processed within 1–3 business days.

During busy periods, processing times may be slightly longer. If there is a significant delay, we will contact you using the details provided at checkout.

Shipping Times

Estimated delivery times:

• Auckland: 1–3 business days

• North Island: 2–5 business days

• South Island: 3–7 business days

• Rural addresses: Please allow additional delivery time

Delivery timeframes are estimates only and may vary due to courier delays, weather events, or peak shipping periods.

Free Shipping

We offer free standard shipping on all eligible orders [when stated on promotion' within New Zealand.

Free shipping is available only to New Zealand delivery addresses.

Order Tracking

Where available, tracking details will be provided once your order has been dispatched.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping details are entered correctly at checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be re-sent.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 7 days of delivery and provide photos of the packaging and item.

If your parcel has not arrived within a reasonable timeframe, please contact us and we will work with the courier to investigate.

Delivery Delays

While we aim to deliver orders within the estimated timeframes above, delivery dates cannot be guaranteed.

We are not responsible for delays caused by courier services, weather events, public holidays, or circumstances outside our reasonable control.

Contact Us

For shipping enquiries, please contact:

Email: Henrylau.nz93@gmail.com